Keep your sofa out of direct sunlight and away from heaters — strong sun and heat age fabric and leather before their time. When you need to move it, lift rather than drag, so the legs stay true. Sofas are made for sitting: arms and backs aren't built to carry weight, so keep feet, perching and climbing (small people included) to the seats. If anything ever seems wrong, get in touch with us straight away — continuing to use a damaged piece can void the warranty, and small fixes are almost always easier early.

Vacuum weekly with a soft brush head — dust is abrasive, and it gathers in seams, folds and under cushions. Spills: act fast, and always dab rather than rub, which drives the mark into the fibres. For anything beyond a light clean, a certified fabric cleaning specialist is the safe route; if you clean it yourself, follow the care label on your suite so the warranty stays intact. A quality fabric protector makes life easier and arm covers extend the life of the highest-wear spots. Two small things worth knowing: trim any loose thread with scissors rather than pulling it, and take care with new dark jeans on light fabrics — clothing dyes can transfer.

Foam softens 10–15% over the first six months — that's the sofa settling in, not wearing out. New cushions can look slightly domed at first; they relax with use. To keep everything at its best: plump seat and back cushions weekly, pressing firmly at the edges to get air back between the fibres. For back cushions, open the zip, flip the cushion so the zip sits at the bottom, and give it a vigorous side-to-side shake. Swap and turn reversible cushions regularly so they wear evenly. A few minutes a week keeps the loft and comfort you fell for on day one.

Leather is a natural material — grain variation, growth lines and stretch marks are what set it apart from imitations. It will form soft comfort creases early on (called puddling); this settles and is completely normal. Wipe leather down weekly with a damp cloth using water only, especially between folds. Body oils, hair products, sunscreen and clothing dyes are leather's main enemies — regular wiping keeps them at bay. Never use household cleaners; only specialist leather care products.

Sofa beds are designed for occasional use — a guest mechanism, not an every-night bed. Always follow the opening and closing steps, remove bedding before folding away, and avoid placing weight on individual slats or moving the bed while it's open. Treated this way, the bi-fold mechanism and innerspring mattress will serve for years.

Talk to us. Call (09) 296 8888, email sales@modafurnitures.co.nz, or visit us in Ōtāhuhu — we'll walk you through the warranty process and sort it with the makers directly. The sooner we know, the easier it is to put right.