Terms of Sale

Using our website

You may use our website for lawful purposes only, and not in any way that damages it or affects its availability to others. The content on our website belongs to MODA or our suppliers and is provided for your personal, non-commercial use.

Products & pricing

All prices are in New Zealand dollars and include GST. We may change prices at any time, but a change won't affect an order we've already accepted. We take care to describe and price our products accurately; if we find an error in the price or description of something you've ordered, we'll let you know so you can confirm at the correct price or cancel for a full refund.

Orders & acceptance

Your order is an offer to buy. A contract is formed once we accept it — usually when we confirm or dispatch your order. We may decline or cancel an order (for example, if a product is unavailable or there's a genuine pricing error), and we'll refund any payment in full if we do.

Payment & ownership

Payment must be received in full before we dispatch or release your order, unless you're using an approved finance or payment-plan provider. We accept the payment methods shown at checkout.

Ownership of the goods stays with MODA until you have paid for them in full. Risk in the goods passes to you on delivery or collection (see below).

We offer finance and payment plans through third-party providers. Finance is subject to their approval and terms — see our Finance page for details.

Delivery & risk

Delivery timeframes are estimates, not guarantees, and we'll always do our best to meet them. Risk in the goods passes to you on delivery or collection. Full delivery information — options, costs, timeframes, assembly and how to report any transit damage — is on our Delivery & Assembly page, which forms part of these terms.

Custom & special orders

Custom-made and special-order items are produced to your specification. A deposit is required to begin, and once production has started your deposit is non-refundable and the order can't be cancelled or returned for a change of mind. Custom items typically take around 2–4 weeks. This doesn't affect your rights if an item is faulty — see your Consumer Guarantees Act rights below.

Returns & change of mind

Your rights under the Consumer Guarantees Act come first and aren't affected by this section. Separately, as a courtesy, we accept change-of-mind returns within 14 days of delivery or collection, provided the item is unused and in its original condition and packaging.

A 15% restocking fee applies to change-of-mind returns, and you arrange and pay for return delivery; we refund the balance to your original payment method. Custom and special orders can't be returned for change of mind once production has begun. Full details are on our Returns & Refunds page.

Warranty

Our products are covered by warranty in addition to your Consumer Guarantees Act rights. Warranty periods depend on the product — our NZ-made sofas and mattresses carry longer cover, and full terms are on our Warranty page. Warranty claims are handled through MODA: just contact us and we'll help put things right.

Product information

We make every effort to show product colours, finishes and dimensions accurately. Actual colours may vary slightly due to screen settings, and natural materials like timber, leather and fabric will show variation in grain, tone and texture — this is a feature of genuine materials, not a fault.

Liability

To the maximum extent permitted by law, we're not liable for any indirect or consequential loss arising from your use of our products or website. Nothing in these terms limits your rights under the Consumer Guarantees Act or Fair Trading Act, or any liability that can't be excluded by law.

Privacy

We're committed to protecting your privacy. Please see our Privacy Policy for how we collect, use, store and protect your personal information.

Governing law & changes

These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction. We may update these terms from time to time; the "last updated" date above shows when they were last revised, and the current version applies to any new order.