Frequently asked questions

We accept all major cards, along with a range of interest-free and longer-term finance options at checkout. See finance options for the full list.

All prices are shown in New Zealand dollars. Your GST treatment is confirmed on your invoice.

Custom and special-order pieces are made or sourced specifically for you, so they may require a deposit. That deposit becomes non-refundable once production or procurement has begun.

We deliver across New Zealand — large furniture door to door, and smaller items by courier. Full detail is on our Delivery & Assembly page.

Delivery is calculated at checkout based on the size and weight of your order and your region, so you'll always see the exact cost before you pay.

In-stock pieces are dispatched within 3–7 working days, plus transit time. Made-to-order pieces are typically ready within 2–4 weeks.

Yes — click & collect is available from our Ōtāhuhu showroom at 32 Saleyards Road. We'll let you know when your order is ready.

Pieces are delivered ready to enjoy, with any assembly left for you. If you'd prefer us to handle it, assembly is available in Auckland for an additional cost — just ask our team to arrange it at the time of purchase.

No signature is needed — our delivery team confirms each delivery with a photograph on arrival. We do ask that you check your piece once it arrives and contact us as soon as possible, ideally within 48 hours, if anything isn't right.

Change-of-mind returns are offered at our discretion within 14 days, provided the item is unused, in original condition and packaging. A 15% restocking fee applies and return delivery is arranged by you; the balance is refunded to your original payment method. See Returns & Refunds for full detail.

You're covered under the Consumer Guarantees Act. Contact us as soon as you can — for transit damage, ideally within 48 hours — with your order number and a photo, and we'll repair, replace or refund it. Where the fault is genuine, that's done at our cost.

Custom and special-order pieces aren't eligible for change-of-mind returns, as they're made specifically for you. Your Consumer Guarantees Act rights still apply in full if the finished piece is faulty.

Our NZ-made sofas & seating carry a 10-year frame, 5-year foam and 12-month fabric warranty; NZ-made mattresses are covered for 10 years. Other and imported ranges are covered by the warranty stated at the time of purchase. Full detail is on our Warranty page.

Some softening is normal: foam settles with use, and it's expected for cushions to lose around 15–20% of their initial firmness as they break in. This natural settling isn't a fault. Genuine manufacturing defects are covered within the foam warranty period.

Contact MODA directly with your order number, proof of purchase and a photo of the issue — you deal with us, not the maker. We assess every claim and confirm the right remedy.

We've put together simple, material-by-material guides — fabric, leather, timber, mattresses, rugs and more — on our Care Guides page. Good care also keeps your warranty in good standing.

Yes — we offer a range of interest-free and longer-term finance options so you can spread the cost. You can see what's available and apply on our finance options page. Lending criteria, fees and terms apply.

You'll find us at 32 Saleyards Road, Ōtāhuhu, Auckland. Come and see our pieces in person — details and hours are on our contact page.

The quickest way is through our contact page — we're happy to help with anything from product questions to delivery and after-sales.